Claudene Joy M. is currently available for hire

Claudene Joy M.

Customer Service Representative
Full-time - 40 hours/week

As a Tourism graduated, it landed me to my first job as a Tourism staff in Bayawan City Tourism and Investment Promotions Office in our Local Government Unit- Bayawan City, I started July 2015 to August 2016. As a Tourism Staff, i was responsible in welcoming guests from other LGU's when they visit for their "Lakbay-Aral" or benchmarking of our best practices, creating minutes of the meeting, doing site visits and and monthly reports. We moved here in Sto. Tomas, Batangas reason why I left my first job. After that, I got hired in a manufacturing company engaged in plastic injection as an Engineering Clerk in Iomni - Calamba Laguna, i was responsible in doing clerical and administrative works which includes data management, reports, inventory, and purchase requisitions from January 2017 to February 2019. I was also an Office Staff or clerk in K-more Philippines from April 2019 to July 2019 doing clerical and administrative work and manpower monitoring. And then i decided to pursue my career as a Tourism graduate and wanted to engaged myself in Customer Service industry that's why i grabbed the opportunity to be a Front Office Associate in Club Balai Isabel even if it's only a project based. As a Front Office Associate, we cater guests and assist them in checking in and out, handles reservation, inquires, request, complaints and billings. After my project based contract that covers from July 2019 to October 2019, I applied and worked as a Customer Service Representative in Teletech - one of the leading BPO company here in the Philippines. Our line of business was Health Insurance so we take in calls from providers proving them the customer's health insurance benefits and coverage, we also handle and process their claims and i worked their from December 2019 to October 2020. Unfortunately, pandemic came, so to avoid health risk, I looked for a homebased job and luckily got hired as a Claims Specialist starting October 2020 to May 2022 in Loss Express. Loss Express is a third party company for Auto Insurance, we basically call banks and lender in behalf of the Auto Insurance Company to report total loss claims, obtain payoff information and request required documents such as Letter of Guarantee, Copy of Title, Bill of Sale and such to close the claim. Our company took a new direction and decided to outsource in India reason why they have to pull out and close their accounts here in the Philippines this 7th of May 2022 which ended our contract.

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Licenses and Certifications

N/A



Responsibilities

  1. Creating systems or workflows
  2. Acting as the initial point of contact for customers
  3. Managing incoming calls while providing excellent customer service
  4. Following communication procedures, guidelines, and policies
  5. Escalating queries and concerns, if needed
  6. Answering incoming customer inquiries regarding issues, service questions, and other client concerns with empathy, creativity, and efficiency.
  7. Doing data entry and other administrative tasks
  8. Answering incoming customer concerns via email or chat
  9. Doing customer follow-ups on pending concerns
  10. Providing resolutions to customer issues

Skills And Strengths

Communication and Customer Service Skills, Willingness and able to learn



Tools And Applications

Slack, Zoom, Outlook, Microsoft office and Gmail