Justin Reeve F. is currently available for hire

Justin Reeve F.

Customer Service Representative
Full-time - 40 hours/week

My current job is a Chat/Email Support Representative in Game Ops Inc. I started in November 2, 2021, I was responsible in answering inquiries of the player and identifying potential issues in the game such as bug, error and glitch. This role significantly improve my analytical and problem skill but before I was Catering Assistant / Kitchen Assistant in Michealmar Philippines Inc. I started in December 27, 2020 until July 29, 2021 , I was assigned in a Crude Tanker responsible in food preparations and maintaining the sanitations of the kitchen.

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Licenses and Certifications

None



Responsibilities

  1. Creating systems or workflows
  2. Acting as the initial point of contact for customers
  3. Managing incoming calls while providing excellent customer service
  4. Following communication procedures, guidelines, and policies
  5. Escalating queries and concerns, if needed
  6. Answering incoming customer inquiries regarding issues, service questions, and other client concerns with empathy, creativity, and efficiency.
  7. Doing data entry and other administrative tasks
  8. Answering incoming customer concerns via email or chat
  9. Doing customer follow-ups on pending concerns
  10. Providing resolutions to customer issues

Skills And Strengths

Excellent analytical and problem solving skill



Tools And Applications

JIRA and Confluence