Lorena D. is currently available for hire

Lorena D.

Customer Service Representative
Full-time - 40 hours/week

I have been a Customer Service Representative for 3 years. My first job was with Telus International Philippines. I was with the company from Jan 16, 2019, up until March 5, 2022, I take inbound calls, emails, chats and make outbound calls all at the same time. I handle lost item concerns, general inquiries, and resolutions such as cancellation, refund, alteration, and mediations.

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Licenses and Certifications

https://drive.google.com/file/d/1-x1ZSZcSmmMKwxULRGBayfa473XSP5vj/view?usp=sharing



Responsibilities

  1. Creating systems or workflows
  2. Acting as the initial point of contact for customers
  3. Managing incoming calls while providing excellent customer service
  4. Following communication procedures, guidelines, and policies
  5. Escalating queries and concerns, if needed
  6. Answering incoming customer inquiries regarding issues, service questions, and other client concerns with empathy, creativity, and efficiency.
  7. Doing data entry and other administrative tasks
  8. Answering incoming customer concerns via email or chat
  9. Doing customer follow-ups on pending concerns
  10. Providing resolutions to customer issues

Skills And Strengths

Customer Service skills, Persuasive Speaking skills, Organizational skills, Self-Management skills



Tools And Applications

Bliss, G suite, Genesys