Rona Mae P.
My previous experience as a Customer Service Representative from August 13, 2018, up to December 15, 2020, was at Concentrix. My tasks were handling customer complaints and billing. Currently, I am working as a Customer Relations Officer at Detoxicare Molecular Diagnostics Laboratory Inc., one of the first stand-alone molecular laboratories in the Philippines. I've been part of this company since July 27, 2021, and part of my job is to answer inquiries related to PCR tests via phone calls as well as inquiries from emails and social media accounts. I also accommodate walk-in clients. Lastly, I reach out to PAL passengers and see that they received their swab test results in a timely manner.
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Licenses and Certifications
Customer Care Journey, Customer Service Representative; Personal Assistant; Project Coordinator
Responsibilities
- Creating company systems/workflows
- Managing emails
- Managing calendars
- Organizing Meetings
- Following up on pending matters
- Responding to urgent requests
- Creating minutes of the meetings
- Organizing files
- Preparing documents & presentations
- Coordinating and booking travel arrangements
Skills And Strengths
I am very familiar with google tools and email management as I've been using them on my daily tasks. I am also quite resourceful especially in researching things that I will need to improve my work such as presentations and file organizations.
Tools And Applications
Google tools such as forms, drive, google sheets, google business and google docs. I am proficient in MS Word, Powerpoint and has basic knowledge in using Excel. I also know how to use hootsuites for social media postings.
