Laurence R. is currently available for hire

Laurence R.

Personal Assistant
Full-time - 40 hours/week

I was a Virtual Assistant in Start Virtual from December 2020 up until November 2021 and my tasks here were data entry, email and CRM management, cold calling, appointment setting and lead generation. I was also a Customer Service Representative in The Results Companies from January 2018 until October 2020. I was responsible for taking inbound calls from our radio satellite subscribers. Assisting customers with their subscriptions such as, explaining packages of the subscription, what does and it doesn't include. Explaining bills, and charges thoroughly. Escalating tickets to the proper department to make sure that all the requests are being monitored. Assisting them in logging in through the mobile app and web browser. And does basic troubleshooting in case customers were not able to log in and also send refresh signals if in case radio doesn't seem to work properly. I was also a Customer Service Representative in Alorica, Inc. from January 2017 until November 2017. I greeted customers warmly and ascertain problem or reason for calling. Resolved customer complaints via phone or email. Cancel or upgrade accounts. Took payment information and other pertinent information such as addresses, and phone numbers. Sell/Upsell products and services. Utilized computer technology to handle high call volumes. Worked with customer service managers to ensure proper customer service is being delivered.

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Licenses and Certifications

N/A



Responsibilities

  1. Creating company systems/workflows
  2. Managing emails
  3. Managing calendars
  4. Organizing Meetings
  5. Following up on pending matters
  6. Responding to urgent requests
  7. Creating minutes of the meetings
  8. Organizing files
  9. Preparing documents & presentations
  10. Coordinating and booking travel arrangements

Skills And Strengths

I can do multi tasking and research as well as administrative tasks.



Tools And Applications

Trello, MS Excel, Google Sheet, Google calendar, Ring Central, LinkedIn, Gmail, Outlook