Graciel Angela C. is currently available for hire

Graciel Angela C.

Customer Service Representative
Full-time - 40 hours/week

After graduating from College, I worked in Convergys as a finance collector in July to December 2014. I was responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Then come April 2015 to May 2016, I worked in an NGO called SEED Institute as a research coordinator and got promoted as an executive assistant. I maintained and created executive's appointment schedule by planning, organizing  and scheduling meetings, conferences, teleconferences, and travel. I have also represented my boss by attending meetings and seminars on his behalf.  i have also prepared reports by collecting and analyzing information with regards to good governance. I am also responsible in preparing budget proposals, liquidation and handles budget for events and conferences. On May 2016 to October 2016, I worked in Dynaxon as a household surveyor. Then I worked with Concentrix from November 2016 till now as a customer service representative both voice and non voice. I was also part of the engagement team and would often be pulled out to supervised or support newbies in any case that there would be no support. I am responsible for acting as a liaison between customers, drivers and merchants. I assist them with complaints, orders, errors, account questions, billing, cancellations, and other queries. Whenever it have time, I am working as a page manager for a photobooth business, I do layouts and sometimes work as a photo booth operator. I started working in Ricver Photobooth from August 2016 to December 2020. I worked as an on call events coordinator for Lulu Events and Rommel Espera Bridal and Events dressings with no strings attached.

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Licenses and Certifications

Civil Service Professional, Executive Virtual Assistant, Course, Basic WordPress Course, Social Media Management Course, and General VA Course



Responsibilities

  1. Creating systems or workflows
  2. Acting as the initial point of contact for customers
  3. Managing incoming calls while providing excellent customer service
  4. Following communication procedures, guidelines, and policies
  5. Escalating queries and concerns, if needed
  6. Answering incoming customer inquiries regarding issues, service questions, and other client concerns with empathy, creativity, and efficiency.
  7. Doing data entry and other administrative tasks
  8. Answering incoming customer concerns via email or chat
  9. Doing customer follow-ups on pending concerns
  10. Providing resolutions to customer issues

Skills And Strengths

I am computer literate, independent, adaptable, resilient, hardworking, empathetic, creative, team player, good listener and has a lot of patience



Tools And Applications

MS and Google tools, zimbra, zendesk, salesforce, ,liveOps, Estart, bliss, Avaya, Adobe Photoshop, Visio professional, canva, wix, global protect, netskope, zoom, remote desktop, securecx