Website Design & Development Welcome Packet

Welcome! We’re Excited to Build Something Great Together

Welcome! We’re Excited to Build Something Great Together

Thank you for choosing Bottleneck to design and develop your new website. While our name is synonymous with administrative excellence through our Dedicated Distant Assistants, you’ve opted into a specialized service: custom website design and development and we’re thrilled to get started.

This packet outlines the scope of your engagement, support policies, billing structure, and available post-launch services. Our goal is to ensure clear expectations from the very beginning so there are no surprises, only progress.

1. Scope of Your Website Project

Your website package includes:

  • Discovery Call to understand your business goals and expectations for this project
  • Review Web Infographic for project scope
  •  You will receive two separate home page design examples to choose from that our designer will base the remaining site on.
  • Submit your brand guidelines; (or, if you are having your branding / logos done designed by the Bottleneck design team), this will be the very beginning of the design phase.
  • Custom website design (based on the four phases):
  • Discovery
  • Design
  • Development
  • Deployment (Site Launch)
  • Development using modern, responsive frameworks
  • Basic SEO setup and page optimization
  • Content population (client-provided or templated w/ ‘Lorem Ipsum’)
  • Launch support, DNS configuration, and QA testing
DelegationIQ Blueprint

When the remaining balance of the invoice is received by Bottleneck Distant Assistants, the following occurs:

Migration


Deployment Kit – will include your brand guidelines, login credentials for website and hosting provider along with an initial set of instructions on how to access your site, do some minor updates and how to delete our credentials (if you are not leveraging our Monthly Management Service).

Important: Additional services like branding, copywriting, e-commerce, CRM integration, or membership functionality are not included unless specifically agreed upon in writing.

2. What Happens After the Website Is Delivered

Once your website is designed, developed, tested, and delivered (aka the Deployment Kit), the project is considered complete. At that point, any additional work will fall under Post-Deployment Support, and is billed separately.


What’s Considered Post-Deployment?

Any of the following actions requested after delivery of the final website product will be billed at:

💵 $150/hour (1-hour minimum)

This includes (but is not limited to):

  • Website troubleshooting or bug fixes not related to original scope
  • Design or layout changes
  • Adding or editing pages
  • Website hosting or domain updates
  • Content changes or image swaps
  • Plugin installation or custom configuration
  • Answering customer service questions about the site
  • Time spent managing tasks outside of your original agreement

3. Want Ongoing Help? We’ve Got a Plan for That.

We offer an optional Website Monthly Management Plan for just:

$249/month

This plan covers minor updates, plugin management, proactive security monitoring, troubleshooting, and general upkeep. You’ll receive priority support and avoid the $150/hour charges for covered tasks.

The management plan is perfect for clients who:

  • Want peace of mind
  • Plan to make ongoing changes
  • Don’t have an in-house tech team

4. Billing & Payment Terms.

  • A 50% deposit is required to begin design and development.
  • Final 50% is due prior to the site migration from our testing platform to your hosting platform of choice.
  • Any post-launch hourly work is billed monthly and due upon receipt.
  • The monthly management plan is auto-billed and can be canceled anytime.

5. Communication Expectations

Our team works efficiently when communication is organized and timely.

Primary Contact Methods:

  • Email: [email protected]
  • Slack (optional, for active projects only)
  • Scheduled calls via Zoom once per week for the duration of the project unless otherwise directed

Response Times:

  • Within 24 business hours for standard updates
  • Priority support for monthly plan clients

**Delays in providing content, approvals, or decisions may result in project timeline adjustments.

6. Client Responsibilities

  • Timely responses to emails and approvals
  • Providing all requested content and branding assets
  • Clear direction and feedback during review stages
  • Commitment to the agreed-upon timeline

We use a collaborative process, and your input is vital to bringing your vision to life.

7. Terms of Service & Disclaimers

By engaging Bottleneck for website design and development services, you agree to the following:

  • Post-launch work is not included in the original project scope unless explicitly agreed upon.
  • Hourly billing applies to all support, edits, or troubleshooting after project completion and there is a one (1) hour minimum for any support.
  • Bottleneck is not responsible for content provided by the client.
  • Hosting and domain registration are not included unless specifically stated in the proposal (Bottleneck will need log in credentials for both website and hosting provider).
  • Marketing, SEO, copywriting, branding, or advanced strategy services must be scoped separately and we don’t provide these services (But, we have an amazing referral network… just ask us).

For full terms, refer to our Terms of Service.

Stop The Bottleneck In Your Business

Stop the Bottleneck In Your Business

No More Overtime. No More Stress.
More Time with Your Loved Ones.

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