A Week in Review with Jaime and Sara on Live with Bottleneck

Bottleneck Virtual Assistants (BNVA) CEO Jaime Jay and COO Sara Knox talk about the events and learnings that transpired within the company for the past seven days. This edition of A Week in Review contains insights on systems and processes how you can make your businesses better through proper delegation.

Examining Your System 

Jaime Jay and Sara share that one of the biggest challenges that they had during the past week is the change in their billing system. Sara says that this transition, however challenging, is more cost-saving, efficient, easy for their clients. 

The challenges with the billing and all that stuff was kind of challenging. But we were growing. We started identifying more friction points. Being a big systems driven person, we had to tweak our model and we had to find out where those friction points were. Once we’ve identified those, how do we fix or repair those friction points?” – Sara Knox

On Systems and Processes

BNVA adopted a new customer relationship management software, Hubspot. They say that this could help them with their new updated workflow. Jaime adds that they can now scale more effectively and efficiently and take care of their clients.   

“Here’s the thing with any system and any process: it’s a living breathing aspect of your business. It constantly needs nutrition just like a human being. We need to eat. We need to drink to stay alive. It’s the same way with business, you need to keep fueling that business and infusing it with updated material, updated steps, and updated technology.” – Jaime Jay

Learning to Delegate 

When asked about how they learned to remove themselves from the details, Jaime Jay and Sara reveal that it was not easy. Sara shares that it took her a lot of hard work but the freedom it brought was worth it. Jaime says that delegating some work to an assistant allowed him to venture and learn other aspects.  

“When you hire somebody to do something, whether it’s a vendor or a staff member, the work actually gets harder in the beginning. As you build trust, there’s more time that you can build that relationship. You’ll slowly be able to say ‘Okay, I’m comfortable. I can delegate more.’” – Jaime Jay

To know more about BNVA CEO Jaime Jay and COO Sara Knox and their week in a review at Bottleneck Virtual Assistants, watch this episode. 

About The Show 

Join Jaime and Sara live every Friday at 10am CT for this special edition of ‘Live with Bottleneck’ as they talk about what they’ve learned in the previous week and different things they are going to implement moving forward with the hopes that you might pick something up along the way to improve your life, your relationships and achieve your dreams. 

Jaime and Sara run a business that helps business owners alleviate the mundane details of their daily lives that frees them up to do their best work. The company is called Bottleneck Virtual Assistants. Jaime and Sara are a married couple that enjoy spending time together playing hockey, boating, spending time with family and friends and traveling. They also love their dog, Nikita. 

Links:

Website: Bottleneck.online

Facebook: Bottleneck Virtual Assistants

Linkedin: Sara Knox

Linkedin: Jaime Jay

Jaime Jay

About Jaime Jay

Meet Jaime Jay – a man who wears many hats, and wears them all admirably. He's a master connector, an entrepreneur extraordinaire, and a published author who knows how to get things done.

Before he found his way to the business world, Jaime served his country as a brave paratrooper in the U.S. Army. But that's just the beginning of his many accomplishments.

He's the founder of the renowned Bottleneck Distant Assistant Services firm, and his book "Quit Repeating Yourself" has become a must-read for entrepreneurs everywhere.

When he's not busy building his empire, you can find him on his beloved Harley Davidson, cruising through the countryside and taking in the invigorating effects of Uitwaaien – a Dutch practice that involves facing the wind to boost health and relieve stress.

He enjoys spending his free time outside building stuff with his wife, Nikita the dog and their two kittens (for now at least) Tommy and Tater.

He is ‘over-the-moon’ happily married to his wonderful wife Sara, his amazing daughter, Jessica, who is serving our country as a United States Army soldier. Jaime and Sara are the proud grand parents of two beautiful little girls.

Victoria Dorsano
Victoria Dorsano
2023-09-17
Bottleneck has been such an amazing support for my business! They have a seamless process to ensure you find the right fit for your DDA. I am so thankful I started working with them! I'm now able to accomplish so much more in my business with a personal DDA and editing team on my side. Thank you!!
Rockwell Felder
Rockwell Felder
2023-03-15
I cannot thank the team at Bottleneck enough for their incredible support of our business. Their team has played a vital role in helping us staff our customer support and ensuring our customers were satisfied with our services. Their Distant Assistants were extremely helpful in answering inquiries promptly, handling complaints, and providing solutions to our customers' needs. Their professionalism, attention to detail, and communication skills are exceptional. Working with Bottleneck has been a fantastic experience, and I highly recommend their services to anyone needing a reliable and efficient virtual assistant, especially for customer support.
Karen Ravano
Karen Ravano
2022-09-24
I am grateful and blessed to be part of this team. It’s such a wonderful experience because i gain more experience and help me enhance my basic skills. This will be my stepping stone to my career as a newbie in this kind of industry. It would help to reach my goals.
Jeany Mercadal
Jeany Mercadal
2022-09-16
Bottleneck Distant Assistants can lessen the burden of company owners. We provide excellent services depending on our client needs. We are not scam, clients surely get more than what they pay for. Being part of this team helped me hone my skills and become excellent in all my works.
Jeff Peñaflor
Jeff Peñaflor
2022-09-14
I started last March 24, 2021 as a Dedicated Distant Assistant and it was an awesome experience. In this new journey, as Security Administrator of Bottleneck Distant Assistants, I have been supported by the team, A LOT !!!! All help that I need, the whole team is there to support me. I know that there are a lot of room for improvements with my skills and what I know, but because of BNDA, I became equipped with all the weapons I need to conquer the daily challenges especially with my tasks. With BNDA, they will not just help you to aim high, but soar the skies!
Tinoe D
Tinoe D
2022-09-09
I don't remember the last time I loved what I was doing until Bottleneck came into the picture. I love working for bottleneck, they are professional. The management makes the workplace fun and they're very flexible. I definetly recommend that you make that important switch and be part of something big today by joining BNDA.
Michael Goodcliffe
Michael Goodcliffe
2022-09-09
Jaime and his team are incredible at what they do! Joining them has been one of the best decisions in my life! I whole heartedly recommend them to anyone who are looking to scale and improve their business. Their highly 'Dedicated Distant Assistants' are well trained. They are top notch!
GM Simon
GM Simon
2022-09-08
Working with Bottleneck is not just having one or two assistants working alongside you. You have the support of the whole team behind them as well.
Ma. Edeliza Silot
Ma. Edeliza Silot
2022-09-07
Aside from the knowledge gained, the trainers are highly commendable.
Sara Knox
Sara Knox
2022-09-07
What an awesome business! Finally, a way to hire the RIGHT person for my administrative tasks and they are remote! No office space to consider, W2's, 1099's or payroll. Jaime and his team of remote workers are top-notch! I hired my first assistant in May. I recently suffered a motorcycle accident and it left me unable to work for 2 weeks. But my assistant stepped right in to guide our CEO on all matters financial. It’s so nice to have that stress eliminated from my life!
book-a-time

Get Your Book Now!

Quit Repeating Yourself provides guidance for entrepreneurs, business leaders, and managers to help prevent unknown challenges from ruining their business.

Subscribe to our Newsletter

Related Blogs

Collaborate with Virtual Assistants

Collaborate with Virtual Assistants

Virtual Assistants as the Backbone of Business Success

Supporting Your Vision: Virtual Assistants as the Backbone of Business Success

Unlock-Efficiency-and-Growth-with-Highly-Skilled-Virtual-Assistants-Across-Multiple-Domains

Focus on Your Core Business: Free up Your Time for Important Business Activities by Hiring Bottleneck Distant Assistants!

Elevating-Your-Business-with-Bottleneck-Distant-Assistants

Custom-Tailored Assistance: Elevating Your Business with Bottleneck Distant Assistants

Get-Organized-with-Virtual-Assistants-and-Stay-Ahead-of-the-Game

Stay Organized, Stay Ahead: Get Organized with Virtual Assistants and Stay Ahead of the Game!

Streamline-Your-Operations-with-Virtual-Assistant-Support

Maximize Efficiency: Streamline Your Operations with Virtual Assistant Support!

Take Control of Your Time: Book a Consultation