Bottleneck Virtual Assistants (BNVA) CEO Jaime Jay and COO Sara Knox talk about the events and learnings that transpired within the company for the past seven days. This edition of A Week in Review contains insights on systems and processes how you can make your businesses better through proper delegation.
Examining Your System
Jaime Jay and Sara share that one of the biggest challenges that they had during the past week is the change in their billing system. Sara says that this transition, however challenging, is more cost-saving, efficient, easy for their clients.
“The challenges with the billing and all that stuff was kind of challenging. But we were growing. We started identifying more friction points. Being a big systems driven person, we had to tweak our model and we had to find out where those friction points were. Once we’ve identified those, how do we fix or repair those friction points?” – Sara Knox
On Systems and Processes
BNVA adopted a new customer relationship management software, Hubspot. They say that this could help them with their new updated workflow. Jaime adds that they can now scale more effectively and efficiently and take care of their clients.
“Here’s the thing with any system and any process: it’s a living breathing aspect of your business. It constantly needs nutrition just like a human being. We need to eat. We need to drink to stay alive. It’s the same way with business, you need to keep fueling that business and infusing it with updated material, updated steps, and updated technology.” – Jaime Jay
Learning to Delegate
When asked about how they learned to remove themselves from the details, Jaime Jay and Sara reveal that it was not easy. Sara shares that it took her a lot of hard work but the freedom it brought was worth it. Jaime says that delegating some work to an assistant allowed him to venture and learn other aspects.
“When you hire somebody to do something, whether it’s a vendor or a staff member, the work actually gets harder in the beginning. As you build trust, there’s more time that you can build that relationship. You’ll slowly be able to say ‘Okay, I’m comfortable. I can delegate more.’” – Jaime Jay
To know more about BNVA CEO Jaime Jay and COO Sara Knox and their week in a review at Bottleneck Virtual Assistants, watch this episode.
About The Show
Join Jaime and Sara live every Friday at 10am CT for this special edition of ‘Live with Bottleneck’ as they talk about what they’ve learned in the previous week and different things they are going to implement moving forward with the hopes that you might pick something up along the way to improve your life, your relationships and achieve your dreams.
Jaime and Sara run a business that helps business owners alleviate the mundane details of their daily lives that frees them up to do their best work. The company is called Bottleneck Virtual Assistants. Jaime and Sara are a married couple that enjoy spending time together playing hockey, boating, spending time with family and friends and traveling. They also love their dog, Nikita.
Facebook: Bottleneck Virtual Assistants
Linkedin: Sara Knox
Linkedin: Jaime Jay