MEET OUR TEAM
Meet Our Team
On behalf of everyone here at Bottleneck, thank you. We appreciate you and our goal is to improve every single day. We are one big family and are excited to introduce you to the team. If there is anything we can do to support you, please do let us know.
Jaime Jay is the founder and CEO of Bottleneck Distant Assistants. Jaime has been sourcing Dedicated Distant Assistants from the Philippines since 2006. His provocative point of view is the foundation for this company – “Is your job getting in the way of you doing your best work?”.
Sara handles all the payroll for Bottleneck Distant Assistants. She has been instrumental in making sure all our books are kept nice and clean. She is the co-owner of Bottleneck and is continuously striving to improve the internal processes so the company is operating as efficient as possible.
Reina is the Executive Assistant for Bottleneck Distant Assistants. She is in charge of delegating tasks to the team, monitoring daily operations, and handling Jaime’s administrative tasks. She also creates and improves on the business workflows that are used in operations to further streamline the processes involved.
Glenda is responsible for generating new leads, developing new opportunities, and helping our business grow. Her primary focus is on developing long term relationships with new and existing customers through Consultations, 90 Day Implementation Plans, and Business Reviews. She has an in-depth knowledge of our services and the value we bring to the customer. She works alongside the Operations Team to set goals, plan and manage projects for our customers.
Success Manager, Bottleneck Distant Assistants. Jovelyn is responsible for client onboarding and retention. She assists and supports clients during the onboarding process. Her primary focus is on building client relationships through periodic check-ins, addressing customer issues, and making sure that customers are happy. She is actively involved in improving the internal systems and processes by creating and updating company workflows.
Raquel De Jesus
Director of Operations, Bottleneck Medical Distant Assistants. Raquel manages the day-to-day operations for Bottleneck Medical. Her main focus is to create a great relationship with current and potential clients by maintaining a good connection and acting as point of contact for their questions and concerns. She also makes sure that our Medical Distant Assistants are following our guidelines for HIPAA compliancy at all times.
Rechelle is the Recruitment Manager and Human Resources Specialist for Bottleneck Distant Assistants. She oversees the sourcing DDA candidates for our clients, as well as coordinate with the DDAs for training and other logistical concerns. She makes sure that your DDA is the perfect match for your needs.
Roel is one of the Web Developers for Bottleneck Distant Assistants. He handles the internal and client web development needs. He strives to create functional websites without sacrificing user experience and ease of access.
Sherwin is one of the Web Developers for Bottleneck Distant Assistants. He is in charge of bringing our client's vision for their website to life. He handles WordPress web development, PSD conversions to website, and various ad hoc activities for the client’s webpages.
Exequiel is one of the Web Developers for Bottleneck Distant Assistants. He handles the internal and client web development. He is in charge of updating and optimizing client websites to appeal to our client's target audiences.
Cedric is a creative graphic artist for Bottleneck Distant Assistants. His focus is on internal graphic and web design tasks, including livestream graphics and social media marketing materials. He also tackles web design tasks from time to time.
Raymond is a graphic artist for Bottleneck Distant Assistants. He is in charge of creating graphics and marketing materials for the Integrated Service Program (ISP) requests. He also handles web design to create a responsive and seamless website.
George is the Content Writer for Bottleneck Distant Assistants. He is responsible for creating and revising content for the website and marketing materials. He also writes blog posts about Distance Working and other related topics.
Fiona is a Talent Acquisition Specialist for BNDA. She helps in sourcing candidates, and she conducts initial interviews.
Mike is the resident Audio & Video Editor for Bottleneck Distant Assistants. He edits captivating podcasts, as well as marketing and tutorial videos for our DDAs and clients. He aims to create videos that evoke compelling experiences to BNVA's members and target audience.
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