Frequently Asked Questions
Dashboard > Frequently Asked Questions
A Dedicated Distant Assistant is a personal assistant who works remotely in tandem with you and/or your appointed team members.
Unlike most Virtual Assistant setups where one VA works with multiple clients, a DDA focuses on you and your business' administrative jobs, allowing you to focus the jobs important to you.
If you find yourself constantly working late or on the weekend, missing deadlines or late for meetings, doing work that drains your energy rather than work you like doing, are all great indicators you would benefit from a DDA.
There are essential jobs you might not have the passion to do, like administrative or accounting tasks. Hiring a Dedicated Distant Assistant alleviates the work, letting you focus on the things you love about the business, or pushing your business to the next level.
Most of the Dedicated Distant Assistants in at Bottleneck hail from the Philippines, where English is a second language. Almost all schools and universities are taught in English, particularly on higher education.
Applicants go through a three-tiered vetting process which includes a language comprehension test, to make sure their verbal and written communication, as well as their comprehension meets our exceptional standards.
Our Dedicated Distant Assistants specialize in executive assistance. We also offer Website Management, Graphics Design, and Audio / Video Editing expertise through our Integrated Services Program, so you won't have to look for different vendors for those services.
For more information, please refer to our Integrated Services Program page.
If your Dedicated Distant Assistant does not meet your expectations or the current setup is not working out for you, please contact us so our Recruitment Manager and On-boarding Specialist can work together to find a better fit based on your needs.
We are here to serve and support you. If your Dedicated Distant Assistant does not show up for work, reach out to your business development representative right away. You can also send an email to firstname.lastname@example.org.
Yes, they can. We advise you to provide them with a script on what they can talk about with your clients, and also encourage you make sure that your personal assistant understands your company's mission and vision. This enables your Dedicated Distant Assistant to answer your calls with the same tone, professionalism, and voice as you would.
Most of our Dedicated Distant Assistants have experience working as an executive or personal assistant in the past, and all of them have a least a college degree or equivalent training.
Executive assistance can cover multiple Managers or team members, as well as oversee and provide direction to others as a Project Manager. A Personal Assistant will report to only one person, but can also handle project management on a smaller scale.
Both have access to our Integrated Services Program (ISP), so you are free to choose which one fits your current business model.
We focus on general administration for General Business, Medical, and Real Estate; from executive to personal assistants and other specific services such as workflows and contract paperwork for real estate, or medical scribing and insurance coverage verification for the medical industry.
We understand that most people are hesitant to share sensitive information to someone they do not know. We make our applicants pass rigorous screening and reference checks before we pair them with our clients. Our contracts include a Confidentiality Agreement to protect you and your business.
We recommend taking it step-by-step in building trust between yourself and your personal assistant. Start off with some general high priority tasks and only give access they require. Once you've established a good working relationship, you can opt to give them more responsibility requires more access. You maintain total control over your own security protocols and our DDAs adapt to your business systems and processes.
Your DDA can also utilize tools such as VPNs and Password Managers like LastPass.com, in order to beef up information security from external threats.
Yes. After our internal interviews and screening, we will introduce them to you during the introductory call. You can interview and give them a short task, to make sure they can perform the task to your standards.
If you do not feel the person is the right fit, or think they are not performing up to your standards, we will line up another candidate for you.
The nice thing about working with Bottleneck is that you can look at us like a Virtual HR Support team. We are happy to work with you.