Creating Human Connection & Psychological Safety in Remote Work with Garrett Rokosh

In today’s episode of Live with Bottleneck, Garrett Rokosh talks about how to create a genuine human connection and build a psychologically safe environment for your remote team. He believes that these safe connections will make your company more powerful and function better as a whole.

Garrett Rokosh is a Managing Partner, Conscious Leadership Coach, and Workshop Facilitator at Social Architect. As a coach and facilitator, he challenges distributed teams to attain extraordinary levels of candor, psychological safety, and social connectedness.

 

Overcoming the Challenges of Remote Work

Jaime talks about his experience with running a remote-based company and explains the most common challenges that companies encounter. He mentions that isolation and not feeling like they are part of a greater cause are the biggest ones to tackle.

Garrett agrees and shares how he builds that human connection with his team. He does so with the help of a model called Three Levels of Conversation.

“There’s this model called the three levels of conversation, and that’s a model for building authentic relations. By understanding this model, I think it becomes clear as to what kinds of conversation can create intimacy and what kinds of conversation doesn’t.

The takeaway here is that most conversations happen in the informational level (1st level), while the human connection happens in the personal (2nd) and relational (3rd) levels.” – Garrett Rokosh

 

Engaging in Social Connection Games

Garrett describes how Social Connection Games can improve communication and build empathy with your team. According to Garrett, being empathic and having a relational conversation with someone can help create a human connection with that person.

One way of doing so is opening up to people about one’s vulnerability. This accomplishes three things:

“This (social) game is just an example of three ways that teams can increase psychological safety. The first is to create safety and a celebration for vulnerability. The second is for the leader to model it to their team. The third is to increase the emotional intelligence skills of everyone involved.” – Garrett Rokosh

If you wish to try these Social Connection Games with your team, you can register here to attend one of their demo sessions.

 

Talking about Missteps

Jaime shares his team’s practice of sharing their personal experiences and Call To Actions during their weekly meetings. Along with their CTAs, each team member also shares their missteps for the week. He thinks that sharing this information can help the team relate to each other’s tasks, and chime in when they can offer their assistance.

Garrett expresses his approval to such practices, as it includes the team and lets them empathize with the person sharing their misstep. It goes back to celebrating each other’s vulnerability: knowing that people are willing to share rather than withhold information from each other.

“I would say, celebrate when people share missteps, especially as a leader, even if it’s painful to hear. Find that part of you that’s genuinely celebrating that they just shared that thing. Because if you can’t find that part of you, that thing might not be shared again in the future.” – Garrett Rokosh

To learn more about Garrett Rokosh and how to build a human connection with your team, watch this episode.

 

Bio

Garrett Rokosh is a Managing Partner, Conscious Leadership Coach, and Workshop Facilitator at Social Architect. As a coach and facilitator, he challenges distributed teams to attain extraordinary levels of candor, psychological safety, and social connectedness.

Based in Victoria, Canada, his work is driven by the belief that safe connection will make the business the most powerful force for good in the world. His mission is to build a more safely connected distributed workforce.

 

Connect with Garrett!

Web: Social Architect

Linkedin: in/GarrettRokosh

Want more Live with Bottleneck? Visit our website or go to our YouTube channel for more Live with Bottleneck episodes!

Jaime Jay

About Jaime Jay

Meet Jaime Jay – a man who wears many hats, and wears them all admirably. He's a master connector, an entrepreneur extraordinaire, and a published author who knows how to get things done.

Before he found his way to the business world, Jaime served his country as a brave paratrooper in the U.S. Army. But that's just the beginning of his many accomplishments.

He's the founder of the renowned Bottleneck Distant Assistant Services firm, and his book "Quit Repeating Yourself" has become a must-read for entrepreneurs everywhere.

When he's not busy building his empire, you can find him on his beloved Harley Davidson, cruising through the countryside and taking in the invigorating effects of Uitwaaien – a Dutch practice that involves facing the wind to boost health and relieve stress.

He enjoys spending his free time outside building stuff with his wife, Nikita the dog and their two kittens (for now at least) Tommy and Tater.

He is ‘over-the-moon’ happily married to his wonderful wife Sara, his amazing daughter, Jessica, who is serving our country as a United States Army soldier. Jaime and Sara are the proud grand parents of two beautiful little girls.

Victoria Dorsano
Victoria Dorsano
2023-09-17
Bottleneck has been such an amazing support for my business! They have a seamless process to ensure you find the right fit for your DDA. I am so thankful I started working with them! I'm now able to accomplish so much more in my business with a personal DDA and editing team on my side. Thank you!!
Rockwell Felder
Rockwell Felder
2023-03-15
I cannot thank the team at Bottleneck enough for their incredible support of our business. Their team has played a vital role in helping us staff our customer support and ensuring our customers were satisfied with our services. Their Distant Assistants were extremely helpful in answering inquiries promptly, handling complaints, and providing solutions to our customers' needs. Their professionalism, attention to detail, and communication skills are exceptional. Working with Bottleneck has been a fantastic experience, and I highly recommend their services to anyone needing a reliable and efficient virtual assistant, especially for customer support.
Karen Ravano
Karen Ravano
2022-09-24
I am grateful and blessed to be part of this team. It’s such a wonderful experience because i gain more experience and help me enhance my basic skills. This will be my stepping stone to my career as a newbie in this kind of industry. It would help to reach my goals.
Jeany Mercadal
Jeany Mercadal
2022-09-16
Bottleneck Distant Assistants can lessen the burden of company owners. We provide excellent services depending on our client needs. We are not scam, clients surely get more than what they pay for. Being part of this team helped me hone my skills and become excellent in all my works.
Jeff Peñaflor
Jeff Peñaflor
2022-09-14
I started last March 24, 2021 as a Dedicated Distant Assistant and it was an awesome experience. In this new journey, as Security Administrator of Bottleneck Distant Assistants, I have been supported by the team, A LOT !!!! All help that I need, the whole team is there to support me. I know that there are a lot of room for improvements with my skills and what I know, but because of BNDA, I became equipped with all the weapons I need to conquer the daily challenges especially with my tasks. With BNDA, they will not just help you to aim high, but soar the skies!
Tinoe D
Tinoe D
2022-09-09
I don't remember the last time I loved what I was doing until Bottleneck came into the picture. I love working for bottleneck, they are professional. The management makes the workplace fun and they're very flexible. I definetly recommend that you make that important switch and be part of something big today by joining BNDA.
Michael Goodcliffe
Michael Goodcliffe
2022-09-09
Jaime and his team are incredible at what they do! Joining them has been one of the best decisions in my life! I whole heartedly recommend them to anyone who are looking to scale and improve their business. Their highly 'Dedicated Distant Assistants' are well trained. They are top notch!
GM Simon
GM Simon
2022-09-08
Working with Bottleneck is not just having one or two assistants working alongside you. You have the support of the whole team behind them as well.
Ma. Edeliza Silot
Ma. Edeliza Silot
2022-09-07
Aside from the knowledge gained, the trainers are highly commendable.
Sara Knox
Sara Knox
2022-09-07
What an awesome business! Finally, a way to hire the RIGHT person for my administrative tasks and they are remote! No office space to consider, W2's, 1099's or payroll. Jaime and his team of remote workers are top-notch! I hired my first assistant in May. I recently suffered a motorcycle accident and it left me unable to work for 2 weeks. But my assistant stepped right in to guide our CEO on all matters financial. It’s so nice to have that stress eliminated from my life!
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