Hidden Performance Metrics That Leaders Don’t Know Exist | Bill Eckstrom

Business and leadership coach Bill Eckstrom joins us on today’s episode of Live with Bottleneck. He discusses the key activities that can bring out leadership on employees. Further, he also explains how these activities can impact businesses and their development. He gives tips on how to leverage these activities to improve the work environment and work output. 

The 4 Key Activities 

Bill shares the four key activities that derive discretionary effort from teams. Consistent one-on-one meetings, team meetings, career development plans, and providing objective feedback are the four high-growth activities for business and sales leaders.

Moreover, Bill emphasizes that the most important thing is the frequency and consistency of these activities. He reveals that statistics show that these activities are only held 6 out of 10 times which causes dismay or anxiety on the part of the subordinates. 

“Sometimes,  as to leaders, it’s okay if you knew your salespeople were missing four out of ten of their sales meetings. How would you feel about it? The response is always visceral and immediate or they wouldn’t be what does any longer. But your meeting, how are you setting that example exactly?” – Bill Eckstrom

Feedback is Important

Bill shares that he despises annual reports on employees. He says that it is a reflection that the management only gives feedback and reviews on their employees’ performance once a year.

“What they’re doing is they’re integrating. They’re weaving feedback into the fabric of the culture within the organization. Because right now, too often feedback comes when I’ve done something wrong.” – Bill Eckstrom

Involve Your Employeees 

It is important to make sure that your employees are involved in your meetings. He adds that employees will be engaged in their meetings if they had roles and took part in the meeting. Bill explains that using collective wisdom creates psychological safety for the employees. 

“People sharing and having accountabilities and responsibilities. Roles in the next meeting need to be passed on. It is one of the ways you turn an ineffective meeting into an effective meeting.” Bill Eckstrom 

To know more about hidden performance metrics and for more information about Bill Eckstrom, watch this episode. 


Bill Eckstrom is the founder and CEO of EcSell Institute, the world’s first and only organization to measure and quantify leadership effectiveness. 

He is considered one of the world’s top authorities in metric-based performance coaching and growth. 

His book, The Coaching Effect, coauthored by EcSell Institute president Sarah Wirth, helps leaders at all levels understand the necessity of challenging people out of their comfort zone to create high-growth organizations.

Connect with Bill!

Email  ceckstrom@ecsellinstitute.com

Website: ecsellinstitute.com

Website: billeckstrom.com

Linkedin: Ecsell Institute

Linkedin: Bill Eckstrom

Twitter: @EcSellInstitute

Twitter: @billeckstrom

Jaime Jay

About Jaime Jay

Meet Jaime Jay – a man who wears many hats, and wears them all admirably. He's a master connector, an entrepreneur extraordinaire, and a published author who knows how to get things done.

Before he found his way to the business world, Jaime served his country as a brave paratrooper in the U.S. Army. But that's just the beginning of his many accomplishments.

He's the founder of the renowned Bottleneck Distant Assistant Services firm, and his book "Quit Repeating Yourself" has become a must-read for entrepreneurs everywhere.

When he's not busy building his empire, you can find him on his beloved Harley Davidson, cruising through the countryside and taking in the invigorating effects of Uitwaaien – a Dutch practice that involves facing the wind to boost health and relieve stress.

He enjoys spending his free time outside building stuff with his wife, Nikita the dog and their two kittens (for now at least) Tommy and Tater.

He is ‘over-the-moon’ happily married to his wonderful wife Sara, his amazing daughter, Jessica, who is serving our country as a United States Army soldier. Jaime and Sara are the proud grand parents of two beautiful little girls.


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