Today on Live with Bottleneck, we talk about how to build a productive remote team with none other than Liam Martin. Liam is a consultant for many online businesses, concentrating on process design and scaling companies through outsourcing. He is currently working at Time Doctor as a Co-Founder. His team develops tools for team productivity, concentrating on improving communication for remote teams.
Increase in Productivity
Liam thoroughly discusses the advantage of operating your business remotely. In the past, companies strongly believed that people need to be in the office to get things done effectively. Now, companies are preaching about the increase in productivity levels when they started exploring remote-based work.
“I’ve seen all of that, billion-dollar companies, the founding teams, I remember them saying ‘we would never be fully remote. It could never work for us.’ Now, they’re recognizing that massive investment they made — that in a lot of cases, they don’t need it anymore and they’re recognizing that they can do business in a much more efficient way.” – Liam Martin
Liam points out the improvement their company made within the security of the remotely operated system. He also talks about what methods and software they implemented to safely collect information.
“We use a tool called one password and it’s a really great way to be able to make sure that you have control over the general logins of your organization. As an example with HIPAA compliance, you need proper documentation of where and who you’re interacting with during your session. If there is a data leakage, you can audit that back to the individual employees. “ – Liam Martin
Work The System
Liam shares about how the open office mentality does not work. Studies found that it is actually detrimental to innovation and collaboration. He then talks about Sam Carpenter’s book, Work the System. He considers the book as one of the best in terms of process documentation.
Lastly, he encourages companies to adopt and optimize their workflow to further improve communication.
“One of the things that I tell companies all the time is remote companies have to act like big companies a lot faster than most other companies do, the reason being is process documentation, [since] the two major barriers towards remote work is proper communication and lack of documentation. “ – Liam Martin
To know more about how to build a productive remote team, watch this episode.
Liam Martin is the Co-Founder and CMO of TimeDoctor.com and the premier event for the founder of remote-first businesses Running Remote.
After graduating with a Masters Degree in Sociology from McGill University, Liam opened a small tutoring company that grew to over 100 employees and looked to solve a problem with remote employees not reporting accurate work data which turned into Staff.com.
He consults on outsourcing and process design and is passionate about how to gain insights into the inner workings of how people work.
Connect with Liam!
Web: Running Remote
Web: Time Doctor