Outdated Practices That Will Slow Down Your Business

Outdated Practices That Will Slow Down Your Business

In order to remain competitive and efficient as a business owner, it is essential to continually assess and update your practices. However, it can be easy to become mired in outdated practices that no longer benefit your business. Here are some antiquated business practices that can hinder your company’s productivity, as well as the steps you can take to eliminate them.

Relying on outdated technology.

In today’s world, technology is continuously evolving. If you’re still using obsolete software or hardware, your business operations may be slowed down, making it difficult to keep up with the competition. Investing in new technology can increase your productivity and efficiency and, at the same time, make your team’s life a lot easier as well.

For example, most businesses nowadays use Customer Relationship Management (CRM) and/or Project Management System (PMS) software to manage their teams and how they collaborate. Not only does it allow managers to track who is assigned to each task, they can also use it to communicate with their team on changes submitted by clients, or checking on deadlines and load management. On the team’s side, having these tools makes it easier to locate resources needed for a project, keep tabs on tasks, and assess which one to prioritize.

Not adapting to change.

To remain competitive in the business world, it is necessary to be able to adapt to constant change. If you are resistant to change and cling to behind-the-times practices, your business may suffer. Embrace change and seek out chances to innovate and enhance your business practices.

There are those who outright reject change, clinging to their old ideals and saying, “This is always how we have done it.” But unless that something is a vital part or allure of your business, it should be something that is open to change or improvement over time. The majority of people adhere to traditional methods. Nevertheless, there is a significant distinction between tradition and change. Tradition meant doing things a certain way because, at the time, there was no other alternative. But nowadays, people have more ways to approach issues as a result of innovation in a variety of fields.

Not leveraging the power of social media.

As we have mentioned in our previous blog, social media management is a skill that every business owner should learn, or have someone handle it for them. There is just so much that you miss out on when you do not engage on social media, such as growing and expanding your market reach, building an audience, and engaging with current and potential clients.

Today, social media is an indispensable tool for businesses. It can assist you in connecting with customers, disseminating vital information, and constructing your brand. If you are not maximizing your use of social media, you are missing out on a valuable opportunity to expand your business.

Not prioritizing customer service.

Customer service is crucial to the success of any business. Not only does it keep your customers satisfied and coming back, but it can also help you acquire new customers through positive word of mouth. If customer service is not a top priority, it can harm your reputation and slow down your business.

Having underdeveloped or straight-up bad customer service for your business can drive out current clients, who could get frustrated when they need to reach someone about an issue they are having. An unpleasant experience with customer service will only serve to compound their frustration and lead to them opting to use another service or product.

You may even be losing out on potential customers and clients if your business lacks adequate customer service. You may have an exceptional service or product, but if potential customers cannot reach you or your company has a bad reputation for customer service, you have just lost another opportunity. 

Customer service also serves as valuable feedback for your business, as you’ll know the common concerns that potential customers have or the issues that current ones are having problems with. Given this information, you can improve your service and satisfy more people, which improves your reputation and draws in more clients. 

Measuring in-office presence.

Work is now an activity and not a location. In a virtual workplace, employees are able to be productive from any location. This is an opportunity to increase worker convenience and productivity by capitalizing on their skills across different locations. 

A recent report shows that 6 out of 10 people who work from home have reported increased productivity at home over working at the office. Some would cite the reason to be a better work-life balance and feeling less stressed, while others say their lack of daily commute means more time for themselves, hence they can focus on work more efficiently and know that they still have time for themselves afterward. 

But many leaders still believe that if they don’t see you in person, your efforts aren’t worthwhile or productive. Manage for results and milestones, rather than just measuring time that people are in the office. Attempting to manage tasks based on physical presence will not succeed in the “new normal” workplace. 

Not investing in employee development.

Your employees are the backbone of your company, so investing in their professional growth is vital to your success. Training and support can help your employees improve their skills and become more efficient, which can contribute to the growth of your company.

In addition to encouraging your employees to attend beneficial training for their current positions, you can also support them if they choose to try something new. You will never know if that new skill set will prove useful in the long run or lead to the development of services that are exclusive to your company.

The annual performance evaluation.

The annual performance review is ineffective and out of date. In fact, only about 5% of managers think annual performance reviews are effective. Also, around 90% of HR company leaders think that information from such reviews is inaccurate. Big companies like Accenture and Deliotte have even experimented with completely removing it from their processes. 

This is because your feedback ought to match the rapid pace of business. To give employees a sense of continuity in their work environment, you should provide them with ongoing guidance and coaching as close to real-time as possible. Make improvements simple by focusing on multiple short and effective coaching or feedback sessions rather than a large administrative task at the end of the year. 

Some companies have already shifted away from the annual performance evaluation process, though not completely. There are still those who engage in quarterly or bi-annual ones. And while that is fine as well, that is still too far in between in some cases. 

If someone in the team achieves an outstanding performance or is not doing well, it is best to acknowledge it within a week or so. That way, your staff can feel that their actions and performance are being observed in real-time, not just when it is close to evaluation time. 

Conclusion

There are many outdated habits that can slow down your business. By staying up-to-date with technology, leveraging the power of social media, prioritizing customer service, adapting to change, and investing in employee development, you can overcome these habits and keep your business moving forward.

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Jaime Jay

About Jaime Jay

Meet Jaime Jay – a man who wears many hats, and wears them all admirably. He's a master connector, an entrepreneur extraordinaire, and a published author who knows how to get things done.

Before he found his way to the business world, Jaime served his country as a brave paratrooper in the U.S. Army. But that's just the beginning of his many accomplishments.

He's the founder of the renowned Bottleneck Distant Assistant Services firm, and his book "Quit Repeating Yourself" has become a must-read for entrepreneurs everywhere.

When he's not busy building his empire, you can find him on his beloved Harley Davidson, cruising through the countryside and taking in the invigorating effects of Uitwaaien – a Dutch practice that involves facing the wind to boost health and relieve stress.

He enjoys spending his free time outside building stuff with his wife, Nikita the dog and their two kittens (for now at least) Tommy and Tater.

He is ‘over-the-moon’ happily married to his wonderful wife Sara, his amazing daughter, Jessica, who is serving our country as a United States Army soldier. Jaime and Sara are the proud grand parents of two beautiful little girls.

Victoria Dorsano
Victoria Dorsano
2023-09-17
Bottleneck has been such an amazing support for my business! They have a seamless process to ensure you find the right fit for your DDA. I am so thankful I started working with them! I'm now able to accomplish so much more in my business with a personal DDA and editing team on my side. Thank you!!
Rockwell Felder
Rockwell Felder
2023-03-15
I cannot thank the team at Bottleneck enough for their incredible support of our business. Their team has played a vital role in helping us staff our customer support and ensuring our customers were satisfied with our services. Their Distant Assistants were extremely helpful in answering inquiries promptly, handling complaints, and providing solutions to our customers' needs. Their professionalism, attention to detail, and communication skills are exceptional. Working with Bottleneck has been a fantastic experience, and I highly recommend their services to anyone needing a reliable and efficient virtual assistant, especially for customer support.
Karen Ravano
Karen Ravano
2022-09-24
I am grateful and blessed to be part of this team. It’s such a wonderful experience because i gain more experience and help me enhance my basic skills. This will be my stepping stone to my career as a newbie in this kind of industry. It would help to reach my goals.
Jeany Mercadal
Jeany Mercadal
2022-09-16
Bottleneck Distant Assistants can lessen the burden of company owners. We provide excellent services depending on our client needs. We are not scam, clients surely get more than what they pay for. Being part of this team helped me hone my skills and become excellent in all my works.
Jeff Peñaflor
Jeff Peñaflor
2022-09-14
I started last March 24, 2021 as a Dedicated Distant Assistant and it was an awesome experience. In this new journey, as Security Administrator of Bottleneck Distant Assistants, I have been supported by the team, A LOT !!!! All help that I need, the whole team is there to support me. I know that there are a lot of room for improvements with my skills and what I know, but because of BNDA, I became equipped with all the weapons I need to conquer the daily challenges especially with my tasks. With BNDA, they will not just help you to aim high, but soar the skies!
Tinoe D
Tinoe D
2022-09-09
I don't remember the last time I loved what I was doing until Bottleneck came into the picture. I love working for bottleneck, they are professional. The management makes the workplace fun and they're very flexible. I definetly recommend that you make that important switch and be part of something big today by joining BNDA.
Michael Goodcliffe
Michael Goodcliffe
2022-09-09
Jaime and his team are incredible at what they do! Joining them has been one of the best decisions in my life! I whole heartedly recommend them to anyone who are looking to scale and improve their business. Their highly 'Dedicated Distant Assistants' are well trained. They are top notch!
GM Simon
GM Simon
2022-09-08
Working with Bottleneck is not just having one or two assistants working alongside you. You have the support of the whole team behind them as well.
Ma. Edeliza Silot
Ma. Edeliza Silot
2022-09-07
Aside from the knowledge gained, the trainers are highly commendable.
Sara Knox
Sara Knox
2022-09-07
What an awesome business! Finally, a way to hire the RIGHT person for my administrative tasks and they are remote! No office space to consider, W2's, 1099's or payroll. Jaime and his team of remote workers are top-notch! I hired my first assistant in May. I recently suffered a motorcycle accident and it left me unable to work for 2 weeks. But my assistant stepped right in to guide our CEO on all matters financial. It’s so nice to have that stress eliminated from my life!
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