The Benefits of Having a Medical Distant Assistant in Your Medical Private Practice | Dr. David LaurinoLive
Hiring distant assistants on your team enables you to focus on more specialized and technical tasks. So today, we speak with Dr. David Laurino, the co-founder and managing partner of Bottleneck Medical Virtual Services, and the founder and CEO of the Podiatry Success Institute, about how strategic delegation with distant assistants can help you grow your business.
With nearly 20 years of professional experience, Dr. Laurino speaks about how DAs assist your business in providing high-level customer service.
Strengthening The Culture
Dr. David always reminds his staff that they are not just in a foot and ankle business, but they are also in a customer service business. He says that core values should technically be the bible for your business so that everyone is on the same page. Additionally, he says that systems are very critical to their business as a strategy.
“The reality of it is you have to surround yourself with a strong team that lives by your culture and your core values. Build the systems and then you’ve almost got a bulletproof business.” – Dr. David Laurino
Hiring Distant Assistants
Dr. David and his friend decided to figure out how they can make the business better for physicians. They realized that there are many non-essential tasks that can be handled by other people virtually. He says that 60 to 70 percent of their stuff is handled by distant assistants.
“We don’t have to have somebody physically sitting here to answer a telephone, do a call back for a prescription, answer an email, or write a social media post. The list goes on and on as to what a distant assistant can do for us here in medical practices and just businesses in general.” Dr. David Laurino
Importance of Personal Time
Dr. David says that he gained 12 to 15 hours a week of personal time after hiring a distant medical scribe. Time is one finite resource none of us are getting back. So, he advises maximizing the time that we have to do the things that we love to do with ourselves and our loved ones.
“We want to try and gain as much personal time as we can to do the things that we love to do with the people we love to do. As I said, when I hit that burnout point, it was just the spark or the impetus that said something’s got to change, and there’s got to be a better way to do this.” – Dr. David Laurino
To know more about The Benefits of Having a Medical Distant Assistant in Your Medical Private Practice and Dr. David Laurino, watch this episode.
Dr. David Laurino is co-founder and managing partner of Bottleneck Medical Virtual Services, founder and CEO of the Podiatry Success Institute, and host of the Podiatry Success Institute Business Podcast. Dr. Laurino also serves on the Board of Directors for the Institute of Podiatric Excellence and Development and manages a multi-doctor, multi-location medical practice.
Further, he has learned through nearly 20 years of professional experience that growth is largely dependent on strategic delegation. Additionally, he works with physicians looking to grow their practices, improve efficiency, and ultimately work smarter, not harder. He credits much of his success to the roadblocks he has faced as he viewed each as an opportunity for improvement. He is dedicated to building a successful practice and living an epic life.
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