The Benefits of Having a Medical Distant Assistant in Your Medical Private Practice | Dr. David Laurino

Hiring distant assistants on your team enables you to focus on more specialized and technical tasks. So today, we speak with Dr. David Laurino, the co-founder and managing partner of Bottleneck Medical Virtual Services, and the founder and CEO of the Podiatry Success Institute, about how strategic delegation with distant assistants can help you grow your business.

With nearly 20 years of professional experience, Dr. Laurino speaks about how DAs assist your business in providing high-level customer service.

Strengthening The Culture

Dr. David always reminds his staff that they are not just in a foot and ankle business, but they are also in a customer service business. He says that core values should technically be the bible for your business so that everyone is on the same page. Additionally, he says that systems are very critical to their business as a strategy.

“The reality of it is you have to surround yourself with a strong team that lives by your culture and your core values. Build the systems and then you’ve almost got a bulletproof business.” – Dr. David Laurino

Hiring Distant Assistants

Dr. David and his friend decided to figure out how they can make the business better for physicians. They realized that there are many non-essential tasks that can be handled by other people virtually. He says that 60 to 70 percent of their stuff is handled by distant assistants.

“We don’t have to have somebody physically sitting here to answer a telephone, do a call back for a prescription, answer an email, or write a social media post. The list goes on and on as to what a distant assistant can do for us here in medical practices and just businesses in general.” Dr. David Laurino

Importance of Personal Time

Dr. David says that he gained 12 to 15 hours a week of personal time after hiring a distant medical scribe. Time is one finite resource none of us are getting back. So, he advises maximizing the time that we have to do the things that we love to do with ourselves and our loved ones.

“We want to try and gain as much personal time as we can to do the things that we love to do with the people we love to do. As I said, when I hit that burnout point, it was just the spark or the impetus that said something’s got to change, and there’s got to be a better way to do this.” – Dr. David Laurino

To know more about The Benefits of Having a Medical Distant Assistant in Your Medical Private Practice and Dr. David Laurino, watch this episode.


Dr. David Laurino is co-founder and managing partner of Bottleneck Medical Virtual Services, founder and CEO of the Podiatry Success Institute, and host of the Podiatry Success Institute Business Podcast. Dr. Laurino also serves on the Board of Directors for the Institute of Podiatric Excellence and Development and manages a multi-doctor, multi-location medical practice.

Further, he has learned through nearly 20 years of professional experience that growth is largely dependent on strategic delegation. Additionally, he works with physicians looking to grow their practices, improve efficiency, and ultimately work smarter, not harder. He credits much of his success to the roadblocks he has faced as he viewed each as an opportunity for improvement. He is dedicated to building a successful practice and living an epic life.

Connect with Dr. Laurino!


LinkedIn: @david-a-laurino-dpm

Jaime Jay

About Jaime Jay

Meet Jaime Jay – a man who wears many hats, and wears them all admirably. He's a master connector, an entrepreneur extraordinaire, and a published author who knows how to get things done.

Before he found his way to the business world, Jaime served his country as a brave paratrooper in the U.S. Army. But that's just the beginning of his many accomplishments.

He's the founder of the renowned Bottleneck Distant Assistant Services firm, and his book "Quit Repeating Yourself" has become a must-read for entrepreneurs everywhere.

When he's not busy building his empire, you can find him on his beloved Harley Davidson, cruising through the countryside and taking in the invigorating effects of Uitwaaien – a Dutch practice that involves facing the wind to boost health and relieve stress.

He enjoys spending his free time outside building stuff with his wife, Nikita the dog and their two kittens (for now at least) Tommy and Tater.

He is ‘over-the-moon’ happily married to his wonderful wife Sara, his amazing daughter, Jessica, who is serving our country as a United States Army soldier. Jaime and Sara are the proud grand parents of two beautiful little girls.


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