On this episode of Live with Bottleneck, entrepreneur Paul Maskill joins us to discuss systems and processes. He shares the easy ways to start creating systems and processes in businesses. He also mentions the power of delegation and its impact on businesses. Hope you can pick up some tips and you’ll be able to start today!
Start Delegating Today
The pandemic gave us a lot of time, which Paul thinks made it easier for people to create processes and systems. He adds that creating a system starts with getting an assistant to do administrative tasks in order to save time. Paul says that this delegation will create a better work environment and relationships with the employees and with the clients.
“It isn’t flawless, there’s bumps along the roads. But that’s how we learn. That’s how we get better. The less things that you have to worry about, the easier life is going to be, the more you can focus on what you’re really good at. Then you have better energy, more mental clarity to serve your people even better.” Paul Maskill
The 5 Systems of a Business
Paul says that every business is composed of five systems which contains dozens of processes. He adds that the easiest way to create a system is to start at one process at a time. Paul suggests that following the customer’s journey is a method of creating systems in businesses.
He also discusses the five systems of business, namely: lead generation, sales, customer experience, actual service, and operation.
“The first one is lead generation. Someone has to become interested in your business. The second one is that lead then turns into customers through sales. Sales is your second system. The third one that is your customer service. Customer experience – kind of that daily interaction with them which is something that a VA (virtual assistant) could definitely take-off your plate. The fourth one is the actual service that you provide or the product that you sell. and then all the processes that go within that system and then. The last one is the one that nobody thinks of when they start their business and then before they know it, it’s what consumes everything. It’s all the backend mess, the operations, the receivable, the payables, the scheduling.” Paul Maskill
Time to Create a Process
Paul shares that the right time to create a process starts when the need for change begins. He says that he started creating his process of delegating when he got tired of answering the same questions over and over again. He emphasizes the importance of patience in teaching and creating a process.
“Ninety-nine percent of the people in this world are really good people. Otherwise, we’d all be dead by now. So they’re only going to do it wrong, if you want to call it wrong, because you fail to give them something – whether it was a little bit of information, maybe you assumed something, maybe you didn’t give them access to something, maybe you left something out of the training, and then that leaves something to chance, and they’re just going to kind of guess because they feel that they should know it.” Paul Maskill
To know more about Paul Maskill and the easiest way to start creating systems and processes, watch this episode.
In 2011, after less than 4 years in Corporate America, Paul knew there was more to life than just doing a job that’s “okay” for 40 years and then retire & enjoy life.
Paul ventured out and started his first business in 2011. He was soon working 60-80 hours a week with a business that couldn’t survive without him.
Paul started systematizing everything while empowering a team to run the business better than he could. Before he knew it his revenue doubled to almost $500k while the number of hours he worked dropped below 40. Paul then sold his business for 3x net profit.
He’s now back into business ownership with 2 local businesses while also helping ambitious business owners automate their business so they can leverage their business to build a life that they love.
Connect With Paul!
Phone: (919) 889-5534