The New Employee Experience Mandate | Denise Lee Yohn

Today on Live with Bottleneck, we discuss the direction of the employee experience, especially during the pandemic. So today, Denise Lee Yohn, a go-to-expert on brand leadership for national media outlets, an in-demand keynote speaker and consultant,  and as well as an influential writer, joins us to go deep on this topic.

Brands As A Passion

Denise briefly shares her personal and professional background. She discusses how, as a child, she has always been fascinated by the idea of a powerful brand and the intimate customer relationships this can form. Her curiosity for how these brands were created and experienced has led her to pursue this career path and more. 

“I’ve always been just kind of curious about how brands develop those kinds of relationships with customers. As a professional, I’ve learned how companies actually build brands, and how they cultivate organizational cultures that enable them to have great brands. ” – Denise Lee Yohn

Defining Culture

In this regard, Denise shares that the desired culture is developed through the cultivation of healthy, effective, and sustainable culture. She advises to establish a clear and intentional set image of the purpose and values of an organization, in order to effectively facilitate employees and their jobs well. In addition, she encourages utilizing the right amount of collaboration through the process of streamlining or Q&A’s.

“You have to make sure that you are clear about what your purpose and your values are. You have to make sure that everyone who works in or on your organization knows this. It has that clarity that I think is so important.” – Denise Lee Yohn

Working As If It’s Your Last

Jaime and Denise discuss how, especially now during a pandemic, individuals are doing tasks as if it was the last time one could do it. Denise advises that planning may be difficult at the moment, but one should not lose sight of the process. She shares how the mindset of imagining tasks as if it were the last promotes the organization to become more agile.

“Plans can change and be very disruptive, but if you have a clear process for how we’re going to do something, then your people can stay focused and they can adapt to whatever changes happen. They’re going to be like, ‘okay, we didn’t know this was going to happen but we have a process for that.'” – Denise Lee Yohn

To know more about the new employee experience mandate, watch this episode. 

Bio:

Denise Lee Yohn is the go-to expert on brand leadership for national media outlets, an in-demand keynote speaker and consultant, and an influential writer.  

She is the author of the bestselling book What Great Brands Do: The Seven Brand-Building Principles that Separate the Best from the Rest and the new book FUSION: How Integrating Brand and Culture Powers the World’s Greatest Companies. 

Connect with Denise!

Web: Deniseleeyohn

Facebook: fb/DeniseLeeYohnInc

Twitter: @deniseleeyohn

LI: linkedin/Denise Yohn

Read her books! 

FUSION: How Integrating Brand and Culture Powers the World’s Greatest Companies

What Great Brands Do: The Seven Brand-Building Principles that Separate the Best from the Rest

Jaime Jay

About Jaime Jay

Meet Jaime Jay – a man who wears many hats, and wears them all admirably. He's a master connector, an entrepreneur extraordinaire, and a published author who knows how to get things done.

Before he found his way to the business world, Jaime served his country as a brave paratrooper in the U.S. Army. But that's just the beginning of his many accomplishments.

He's the founder of the renowned Bottleneck Distant Assistant Services firm, and his book "Quit Repeating Yourself" has become a must-read for entrepreneurs everywhere.

When he's not busy building his empire, you can find him on his beloved Harley Davidson, cruising through the countryside and taking in the invigorating effects of Uitwaaien – a Dutch practice that involves facing the wind to boost health and relieve stress.

He enjoys spending his free time outside building stuff with his wife, Nikita the dog and their two kittens (for now at least) Tommy and Tater.

He is ‘over-the-moon’ happily married to his wonderful wife Sara, his amazing daughter, Jessica, who is serving our country as a United States Army soldier. Jaime and Sara are the proud grand parents of two beautiful little girls.

Victoria Dorsano
Victoria Dorsano
2023-09-17
Bottleneck has been such an amazing support for my business! They have a seamless process to ensure you find the right fit for your DDA. I am so thankful I started working with them! I'm now able to accomplish so much more in my business with a personal DDA and editing team on my side. Thank you!!
Rockwell Felder
Rockwell Felder
2023-03-15
I cannot thank the team at Bottleneck enough for their incredible support of our business. Their team has played a vital role in helping us staff our customer support and ensuring our customers were satisfied with our services. Their Distant Assistants were extremely helpful in answering inquiries promptly, handling complaints, and providing solutions to our customers' needs. Their professionalism, attention to detail, and communication skills are exceptional. Working with Bottleneck has been a fantastic experience, and I highly recommend their services to anyone needing a reliable and efficient virtual assistant, especially for customer support.
Karen Ravano
Karen Ravano
2022-09-24
I am grateful and blessed to be part of this team. It’s such a wonderful experience because i gain more experience and help me enhance my basic skills. This will be my stepping stone to my career as a newbie in this kind of industry. It would help to reach my goals.
Jeany Mercadal
Jeany Mercadal
2022-09-16
Bottleneck Distant Assistants can lessen the burden of company owners. We provide excellent services depending on our client needs. We are not scam, clients surely get more than what they pay for. Being part of this team helped me hone my skills and become excellent in all my works.
Jeff Peñaflor
Jeff Peñaflor
2022-09-14
I started last March 24, 2021 as a Dedicated Distant Assistant and it was an awesome experience. In this new journey, as Security Administrator of Bottleneck Distant Assistants, I have been supported by the team, A LOT !!!! All help that I need, the whole team is there to support me. I know that there are a lot of room for improvements with my skills and what I know, but because of BNDA, I became equipped with all the weapons I need to conquer the daily challenges especially with my tasks. With BNDA, they will not just help you to aim high, but soar the skies!
Tinoe D
Tinoe D
2022-09-09
I don't remember the last time I loved what I was doing until Bottleneck came into the picture. I love working for bottleneck, they are professional. The management makes the workplace fun and they're very flexible. I definetly recommend that you make that important switch and be part of something big today by joining BNDA.
Michael Goodcliffe
Michael Goodcliffe
2022-09-09
Jaime and his team are incredible at what they do! Joining them has been one of the best decisions in my life! I whole heartedly recommend them to anyone who are looking to scale and improve their business. Their highly 'Dedicated Distant Assistants' are well trained. They are top notch!
GM Simon
GM Simon
2022-09-08
Working with Bottleneck is not just having one or two assistants working alongside you. You have the support of the whole team behind them as well.
Ma. Edeliza Silot
Ma. Edeliza Silot
2022-09-07
Aside from the knowledge gained, the trainers are highly commendable.
Sara Knox
Sara Knox
2022-09-07
What an awesome business! Finally, a way to hire the RIGHT person for my administrative tasks and they are remote! No office space to consider, W2's, 1099's or payroll. Jaime and his team of remote workers are top-notch! I hired my first assistant in May. I recently suffered a motorcycle accident and it left me unable to work for 2 weeks. But my assistant stepped right in to guide our CEO on all matters financial. It’s so nice to have that stress eliminated from my life!
book-a-time

Get Your Book Now!

Quit Repeating Yourself provides guidance for entrepreneurs, business leaders, and managers to help prevent unknown challenges from ruining their business.

Subscribe to our Newsletter

Related Blogs

Collaborate with Virtual Assistants

Collaborate with Virtual Assistants

Virtual Assistants as the Backbone of Business Success

Supporting Your Vision: Virtual Assistants as the Backbone of Business Success

Unlock-Efficiency-and-Growth-with-Highly-Skilled-Virtual-Assistants-Across-Multiple-Domains

Focus on Your Core Business: Free up Your Time for Important Business Activities by Hiring Bottleneck Distant Assistants!

Elevating-Your-Business-with-Bottleneck-Distant-Assistants

Custom-Tailored Assistance: Elevating Your Business with Bottleneck Distant Assistants

Get-Organized-with-Virtual-Assistants-and-Stay-Ahead-of-the-Game

Stay Organized, Stay Ahead: Get Organized with Virtual Assistants and Stay Ahead of the Game!

Streamline-Your-Operations-with-Virtual-Assistant-Support

Maximize Efficiency: Streamline Your Operations with Virtual Assistant Support!

Take Control of Your Time: Book a Consultation