Bottleneck Staff Stepping Up | Ep. 066 Jaime Jay
For another special episode, Jaime Jay of Culture Eats Strategy shares an important event in his life where he had to take a break from work. Surely, it is one of the most nerve-wracking event any entrepreneur would ever encounter.
However, what Jaime shares to us today is how his team from Bottleneck Distant Assistants step up and took on responsibilities to continuously operate the business. That is what an astounding culture is about!
Culture Eats Strategy
Jaime Jay believes culture goes way beyond any company strategy. He is a huge believer in enforcing and cultivating a positive workplace culture. In fact, he has been doing that in his business, Bottleneck Distant Assistants.
“I do believe that if you do not have a culture that is surrounded by positivity, kindness and people on the team rooting for other people and trying to help them out the best that they can, going above and beyond job roles and responsibilities, then, that is in my opinion, not a good business. You will lose revenue because of this.” – Jaime Jay
Medical Emergency
Probably one of the biggest nightmares for anybody is to have a medical emergency, especially if one ailing parent is involved. Jaime was no exemption to this. He recalled in this episode the situation of her mother and how he had to fly to another state to attend to his mother’s operation.
He also observed how the medical professionals were attentively and proactively assisted his mother in the hospital. One that he attributes as another great company culture. He believes that if the company does not take care of its employees, they wouldn’t be able to take care of customers themselves.
Culture of Kindness
Jaime Jay shares how proud he is of the team. Everyone stepped up their game and performed their tasks and even went above and beyond what was expected from them. He believes that it is because of the culture of kindness within the company.
“As the leader of this organization, the buck stops with me. It is my responsibility to make sure that things happen in such a way that they are done with thoughtful, kind maneuvers — number one, good for the company, number two, good for the staff and number three good for our clients.” – Jaime Jay
Download and listen to Bottleneck Staff Stepping Up to learn more. Remember to let Jaime know you heard about him on Culture Eats Strategy!
Connect through the links below:
Linkedin: Bottleneck DistantAssistants
Facebook: Bottleneck Distant Assistants
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About Jaime Jay
Meet Jaime Jay – a man who wears many hats, and wears them all admirably. He's a master connector, an entrepreneur extraordinaire, and a published author who knows how to get things done.
Before he found his way to the business world, Jaime served his country as a brave paratrooper in the U.S. Army. But that's just the beginning of his many accomplishments.
He's the founder of the renowned Bottleneck Distant Assistant Services firm, and his book "Quit Repeating Yourself" has become a must-read for entrepreneurs everywhere.
When he's not busy building his empire, you can find him on his beloved Harley Davidson, cruising through the countryside and taking in the invigorating effects of Uitwaaien – a Dutch practice that involves facing the wind to boost health and relieve stress.
He enjoys spending his free time outside building stuff with his wife, Nikita the dog and their two kittens (for now at least) Tommy and Tater.
He is ‘over-the-moon’ happily married to his wonderful wife Sara, his amazing daughter, Jessica, who is serving our country as a United States Army soldier. Jaime and Sara are the proud grand parents of two beautiful little girls.
Victoria Dorsano2023-09-17Bottleneck has been such an amazing support for my business! They have a seamless process to ensure you find the right fit for your DDA. I am so thankful I started working with them! I'm now able to accomplish so much more in my business with a personal DDA and editing team on my side. Thank you!!
Rockwell Felder2023-03-15I cannot thank the team at Bottleneck enough for their incredible support of our business. Their team has played a vital role in helping us staff our customer support and ensuring our customers were satisfied with our services. Their Distant Assistants were extremely helpful in answering inquiries promptly, handling complaints, and providing solutions to our customers' needs. Their professionalism, attention to detail, and communication skills are exceptional. Working with Bottleneck has been a fantastic experience, and I highly recommend their services to anyone needing a reliable and efficient virtual assistant, especially for customer support.
Karen Ravano2022-09-24I am grateful and blessed to be part of this team. It’s such a wonderful experience because i gain more experience and help me enhance my basic skills. This will be my stepping stone to my career as a newbie in this kind of industry. It would help to reach my goals.
Jeany Mercadal2022-09-16Bottleneck Distant Assistants can lessen the burden of company owners. We provide excellent services depending on our client needs. We are not scam, clients surely get more than what they pay for. Being part of this team helped me hone my skills and become excellent in all my works.
Jeff Peñaflor2022-09-14I started last March 24, 2021 as a Dedicated Distant Assistant and it was an awesome experience. In this new journey, as Security Administrator of Bottleneck Distant Assistants, I have been supported by the team, A LOT !!!! All help that I need, the whole team is there to support me. I know that there are a lot of room for improvements with my skills and what I know, but because of BNDA, I became equipped with all the weapons I need to conquer the daily challenges especially with my tasks. With BNDA, they will not just help you to aim high, but soar the skies!
Tinoe D2022-09-09I don't remember the last time I loved what I was doing until Bottleneck came into the picture. I love working for bottleneck, they are professional. The management makes the workplace fun and they're very flexible. I definetly recommend that you make that important switch and be part of something big today by joining BNDA.
Michael Goodcliffe2022-09-09Jaime and his team are incredible at what they do! Joining them has been one of the best decisions in my life! I whole heartedly recommend them to anyone who are looking to scale and improve their business. Their highly 'Dedicated Distant Assistants' are well trained. They are top notch!
GM Simon2022-09-08Working with Bottleneck is not just having one or two assistants working alongside you. You have the support of the whole team behind them as well.
Ma. Edeliza Silot2022-09-07Aside from the knowledge gained, the trainers are highly commendable.
Sara Knox2022-09-07What an awesome business! Finally, a way to hire the RIGHT person for my administrative tasks and they are remote! No office space to consider, W2's, 1099's or payroll. Jaime and his team of remote workers are top-notch! I hired my first assistant in May. I recently suffered a motorcycle accident and it left me unable to work for 2 weeks. But my assistant stepped right in to guide our CEO on all matters financial. It’s so nice to have that stress eliminated from my life!
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